FAQs

1. Can I change or cancel my order?

Order details are typically sent to our fulfillment team at the end of each business day. Once an order has entered the shipping process, it can no longer be modified or canceled. If your order has not yet shipped, we will let you know whether changes or cancellation are still possible based on its current status.


2. How can I track my shipment?

Once your order has been dispatched, a shipping confirmation email will be sent to you with a tracking number. You can use this number to follow your shipment either on our website or directly on the courier’s official tracking page.


3. What payment options are available?

At this time, we accept payments made with credit cards and debit cards only.


4. What if I want to return or exchange an item?

Returns and exchanges are accepted according to our return policy. Please review our return and exchange guidelines for full details. Customer satisfaction is always our top priority.


5. How do I stay updated on promotions and new arrivals?

You can sign up for our newsletter to receive updates on new products, special promotions, and exclusive offers straight to your inbox.


6. Still have questions?

If your question isn’t covered here, feel free to contact our customer support team at
service@24-hourservice.com