Return & Refund Policy
Return Eligibility
To qualify for a return, items must meet the following conditions:
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The product is unused and in the same condition as received
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Returned in its original packaging
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Accompanied by a receipt or valid proof of purchase
Non-Returnable Items
The following items are not eligible for return:
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Gift cards
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Clearance or “final sale” items
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Used, damaged, or altered products
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Personalized or custom-made items
Return Timeframe
Return requests must be submitted within 30 days of delivery. Requests made after this period will not be eligible for a refund or exchange.
Return Address
Please contact our customer service team to obtain the correct return address. Return packages sent without prior approval will not be accepted.
Return Shipping Costs
Customers are responsible for return shipping fees. Shipping costs are non-refundable. We strongly recommend using a trackable shipping method or purchasing shipping insurance, as we cannot guarantee receipt of returned items without tracking.
Restocking Fee
We do not charge any restocking fees.
Return Procedure
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Email us at service@24-hourservice.com with the following details:
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Order number
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Email address used for purchase
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Description of the item to be returned
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2–3 clear photos showing the item and original packaging
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After receiving your request, we will review and notify you by email once the return is approved, along with return instructions and address.
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Ship the item back in its original packaging, including all accessories, manuals, and components. Please use a trackable shipping service and email us the tracking number after shipment.
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Once our warehouse receives and inspects the returned package, we will determine eligibility and process the refund accordingly.
⚠️ Items returned without authorization will not be accepted.
Exchanges
We do not offer direct exchanges. If you wish to receive a different size, color, or style, please return the original item and place a new order separately.
Out-of-Stock Items
If your order includes multiple items and one or more are unavailable:
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We will ship the remaining items and refund the unavailable product(s), or
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Contact you to discuss alternative options
Order Cancellation
Orders may be canceled within 24 hours of purchase, provided the order has not yet shipped. To cancel, email service@24-hourservice.com within the allowed timeframe for a full refund.
Damaged or Defective Items
If you receive a damaged or defective product:
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Contact us within 48 hours of delivery
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Provide clear photos of the issue and your order number
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We will arrange a replacement or refund at no additional cost
Lost Packages
If tracking shows an order as delivered but it has not been received, customers must first contact the local carrier to locate the package.
If tracking cannot confirm delivery or the package is verified as lost, we will reship the item. Orders marked as delivered by the carrier will be investigated, and refunds will not be issued until the investigation is complete.
Refund Processing
After receiving and inspecting the returned item:
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Eligible refunds will be processed within 2 business days
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You will receive an email confirmation once the refund is issued
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Refund processing time depends on your payment provider
Refund Timelines by Payment Method
Credit Cards
Refunds typically appear within 1–2 billing cycles, depending on the card issuer.
Debit Cards
Refunds usually take up to 5 business days, but partial refunds may take up to 30 days depending on the bank.
Bank Transfers
Refunds are sent directly to your bank account and generally complete within 5 business days.
PayPal Balance
Refunds made from PayPal balance payments are usually credited the same day.
Contact Us
If you have any questions regarding returns or refunds, please contact our customer service team at: