Privacy policy

We take your privacy seriously. This Privacy Policy explains how we (“we,” “us,” or “our”) collect, use, store, share, and protect your personal information when you access or use our website, products, and services.

Personal Information We Collect

“Personal information” refers to any data that can identify you directly or indirectly. This includes information that has been anonymized but can still be linked to you. Information that has been irreversibly anonymized or aggregated and cannot be used to identify you is not considered personal data.

Data Protection and Security

We follow the principles of legality, fairness, and transparency when handling personal data. We only collect and process the minimum amount of data necessary for specific purposes and apply appropriate technical and organizational safeguards to protect your information.

Personal data may be used to verify accounts, ensure platform security, prevent fraud, investigate suspicious or unlawful activity, and enforce our terms and policies. These actions are based on our legitimate interest in protecting our services and users.

Types of Data We Collect

1. Information You Provide

We collect information you voluntarily provide when you:

  • Create an account

  • Place an order

  • Contact customer support

  • Participate in surveys, promotions, or customer interactions

This may include your name, email address, phone number, billing and shipping address, payment details, and authentication information.

2. Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

  • Device type and identifiers

  • IP address

  • Browser type and operating system

  • Usage data and diagnostic information

  • Approximate location data

This information helps us improve performance, security, and user experience.

How We Use Your Personal Data

We use personal data for the following purposes:

Providing and Improving Services

To operate, maintain, and enhance our website, products, and services, including data analysis, research, audits, and system improvements.

Communication

With your consent, we may:

  • Send order updates, account notices, or service-related communications

  • Send marketing messages about our products and services

  • Respond to customer inquiries and support requests

You may opt out of marketing communications at any time by contacting us.

Personalization and Marketing

With explicit consent, we may personalize content, measure advertising performance, and share limited data with trusted partners to deliver relevant promotions.

You may withdraw your consent for these activities at any time.

Cookies and Tracking Technologies

What Are Cookies?

Cookies are small text files stored on your browser or device. We also use similar technologies for identification and analytics purposes. All such technologies are referred to collectively as “cookies.”

How We Use Cookies

Cookies help us:

  • Improve website functionality

  • Personalize content

  • Analyze user behavior

  • Deliver safer and more efficient services

The cookies used may vary depending on the services you access.

Sharing of Personal Data

We may share limited personal data with trusted partners who assist us in operating our business, providing services, or supporting marketing efforts. These partners are required to protect your data and use it only for authorized purposes.

We do not sell or share personal data with third parties for their own marketing purposes without your explicit consent.

Legal Disclosure and International Data Transfers

Legal Obligations

We may process or disclose personal data to comply with applicable laws, regulations, legal processes, or governmental requests.

For users in the European Economic Area (EEA), personal data is processed in accordance with the General Data Protection Regulation (GDPR), including Article 6(1).

Business Transfers

In the event of a merger, acquisition, restructuring, or asset sale, personal data may be transferred as part of the transaction.

Protection of Rights

We may disclose data when necessary to protect our rights, users, operations, or enforce legal agreements.

Children’s Privacy

Our services are intended for adults only. We do not knowingly collect personal information from individuals under the age of 16. If we become aware that such data has been collected, we will delete it promptly. Please contact us if you believe a minor has provided us with personal information.

Your Rights

You have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion of your data

  • Restrict or object to processing

  • Receive your data in a portable format

  • File a complaint with a data protection authority

To protect your privacy, we may verify your identity before processing requests. We will respond within a reasonable timeframe, typically within 30 days.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for their privacy practices or content. Please review their privacy policies before providing any personal information.

Data Retention and Security

We retain personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. We implement reasonable administrative, technical, and physical safeguards to protect your information.

Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in legal requirements, technology, or business practices. Continued use of our services after updates indicates acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

Email: service@24-hourservice.com